I help large and mid-size companies serve their customers better by designing a user experience that works. I am the author of Designing Search: UX Strategies for eCommerce Success (Wiley, 2011).
I am a tinkerer, creative, engineer, theorist and gutter-tech dumpster diver. I believe equally in the beauty of good design and good code. I derive deep enjoyment from the process of creating experiences using emerging technology.